quality management
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Official ISTQB Definition
The process of establishing and directing a quality policy, quality objectives, quality planning, quality control, quality assurance, and quality improvement for an organization.
3 Ways to Think About It
The Quick Take
All activities that direct and control an organization with regard to quality.
Look Closer
The overall system for ensuring quality - policies, objectives, planning.
The Bottom Line
The umbrella covering quality assurance, quality control, and improvement.
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