cost of quality
📙 CTAL-TM
Official ISTQB Definition
The total costs incurred on quality activities and issues and often split into prevention costs, appraisal costs, internal failure costs and external failure costs.
3 Ways to Think About It
The Quick Take
Total money spent on quality - prevention, detection, and fixing defects.
Look Closer
The price of doing things right plus the price of doing things wrong.
The Bottom Line
Budget categories: prevention, appraisal, internal failure, external failure.
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